Terms & Conditions

Purchase age.
Wine can only be supplied to or taken delivery by those over 18 years of age. Severe penalties apply to all parties if this condition is breached.


Privacy Policy.
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account. We will not disclose our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.
By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Refund Policy. 
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition.

Delivery Policy.
It is your obligation to enter the correct delivery address and delivery details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.We will make every endeavour to arrange for the delivery of your order within 5 working days. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Wine Club Terms & Conditions.
By becoming a member of the Barwon Ridge Wine Club you agree to the following terms and conditions:
• Barwon Ridge Wines (ABN 82 017 727 621) will debit my credit card with the cost of my wine selection upon dispatch
• I understand that I must be 18 years of age or over and the wines I am purchasing are not for resale by a licensed person
• I will automatically receive wine as per my selection in April & October each year until cancellation of my membership
• Prior to shipping Barwon Ridge Wines will notify me of the wines selected and I will have the opportunity to vary the mix of wines in the delivery
• My minimum membership requirement is one delivery only, ie. my first automatic shipment
• I must notify Barwon Ridge Wines in writing or by email should I wish to cancel my membership
• My personal and credit card details are to be updated every time they change.  Barwon Ridge Wines will not take responsibility if wine is shipped to an old address or if delivery instructions change without notification
• Member benefit discounts do not apply to already discounted items online or at the cellar door
• Barwon Ridge Wines reserves the right to alter its terms in the future including the cost of the tasting pack and/or freight charged.  You will receive notification in such events
• 12 bottle packs will be delivered free of charge within Australia and 6 bottle packs will be charged freight in accordance with courier rates. Free delivery does not relate to additional orders placed using our shopping cart.
• It is an offence for a person under the age of 18 to take delivery of wine on my behalf
• The Barwon Ridge Wine Club is only available to customers residing in Australia as we are unable to post wine club packs overseas